Frequently Asked Questions

1 Can you convert old 8mm, Super 8mm and 16 mm film home movies?
2 What formats can you transfer?
3 Can you make 57 pictures stretch over 8+ minutes of music for my photo video album?
4 Are there copyright issues with my films, videos, photographs or music?
5 I don't feel comfortable sending pictures through the mail. Are there other options?
6 How does blue cloud video compare to others on the market?
7 Can I view an 8mm conversion Demo?
8 What are the steps for creating a photo video album?
9 How many 50' Reels of 8mm film can fit onto a 1 hour DVD?
10 What are some things that I will see on my old 8mm film?
11 How should my 8mm film be stored?
12 Sales Tax on Internet Orders
13 Cookies
14 Discounts
15 Payment Methods
16 What is DV?
17 Do you repair 8mm, Super 8mm or 16 mm film?
18 Do you repair VHS tapes or Mini DV tapes?
19 Do you offer coupons?
20 My slides are in carousels, slide trays and just plain loose in baggies and boxes. How do you take my slides if I were to send them to you?
21 My box says 25 ft for my 8mm film. Is it 25 ft or 50 ft?
22 What is the difference between single 8 and Super 8mm?
23 How can I tell the difference between the base and emulsion on my films?
24 How do I determine optical or magnetic sound tracks?




Can you convert old 8mm, Super 8mm and 16 mm film home movies?

Yes we can!!! When your transfer is finished, the DVD's will last much longer than your 8 mm film because you can watch them over and over without damaging your film. We have the ability to convert your 8mm, Super 8 mm, Super 8mm sound and 16 mm to DVD frame by frame with 3CCD cameras. The DVD's are fully customizable. You can try out our service by ordering one 50 ft reel transfer. We do not charge any hidden fees or minimums.

Never throw away your original film. Original film is still the best method to archive your film. New technologies will be available in the future and you may want to get your films re-transferred in 20 years! We return your films as received (if requested) or we will splice them onto larger 400 ft reels for future preservation at no extra charge. (6 50ft reel minimum).

We use frame-by-frame technology to provide you with flicker free, edge to edge focus, super crisp, high contrast transfers. We have an enlarged gate so that 25% more of the frame image is captured - all the way out to the sprockets. The frame by frame method gently handles your film so that every frame will be preserved forever on DVD, hard drive or MiniDV tapes.
View some screen shots of 8mm / Super 8mm / 16 mm film.


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What formats can you transfer?

We can transfer VHS, 8mm VHS, Hi8mm VHS, VHSc, 16mm and 16 mm optical sound, 8mm, Super 8mm and Super 8mm sound movie film to DVD, MiniDV and Hard Drives.

We also convert MiniDV (digital video tapes) to DVD as well as 8mm VHS, VHSc and regular VHS tapes to DVD.

Slides and Photos can be scanned to DVD or CD or Hard Drive in any format you desire.


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Can you make 57 pictures stretch over 8+ minutes of music for my photo video album?

As a guideline, we recommend each photograph to last about 3 seconds for the sake of your audience. With the custom photo video albums, they may be longer or shorter as each album is custom made.
57 pictures in 8 minutes is 8 seconds per photo.

For a 3 minute song, you will need about 60 photos at 3 seconds per photo.


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Are there copyright issues with my films, videos, photographs or music?

Pictures: YES, there are copyright laws against photographs that you did not take. We cannot scan RECENT photos that were taken by professional photographers (such as Olan Mills or Sears) unless you provide written permission from the photographer on their business letterhead.

Music: You must send an original CD with the music on it. The music cannot be used unless it will be used by the owner of the music for their own use.
You can also allow us to download songs for you for $5 each through legal websites such as WalMart.

Video: You must include written approval from the video owner on thier business letterhead to allow us to copy copyrighted footage. If there is macrovision protection on the tape, we cannot copy.
Old 8mm films: We will copy old 8mm films for personal use such as disney or old cartoons. Many families have these films in their library and are memories from the past. We cannot copy to be presented in a larger public forum without permission from the copyright owner.


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I don't feel comfortable sending pictures through the mail. Are there other options?

We understand your concern. Your memories are precious to you. Please follow the shipping guidelines when preparing your photographs to ensure safe delivery.

You can also get your pictures put onto a CD by using your local photo store and mail the CD - be aware that they will most likely mail your photographs to a transfer lab. Make sure they are high resolution and numbered in sequence.

You can also upload your photographs on our website using the My Account section.

Your meida can also be dropped off by appointment only. Otherwise, we recommend using FedEx or USPS priority mail to ship your films.


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How does blue cloud video compare to others on the market?

Please view some sample frame by frame screen shots. to see why blue cloud video is the best value for your memories.

At Blue Cloud Video we capture your films one frame at a time using a special projector and high end video processing system. The main features of the projector are an enlarged gate, no shutter and a low power light source. The enlarged gate offers 25% more image size (out to the sprockets). No shutter essentially means no annoying flicker. The low power light source guarantees that no film is burned or damaged, that no hotspots happen and that even light distribution over the entire film frame each and every time occurs. Premium optics in the film path and a high resolution 3CCD digital camera with complete manual control of the captured images, rounds out our method for film transfer to DVD.

We offer NO minimum charge and are always here to talk to if you have questions about your films, or the different processes that are in the market today to transfer your films.


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Can I view an 8mm conversion Demo?

Here is a sample of frame by frame footage from previous customers in the year of 2006.



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What are the steps for creating a photo video album?

1. View our Packages & Pricing to determine which package works best for your special occasion.
2. Now you're ready to fill out the online Order Form. Here, you'll provide us with your contact information.
3. A blue cloud video design consultant will contact you to discuss the details of your video album (sending photos, payment, video album personalization, etc.). You could also schedule a personal meeting to go over the many options available for your photo video album.
4. The hard part is over!! We'll take it from here! Your Design Consultant will walk with you through the remainder of the process!
5. Please allow 2-5 weeks for your video depending on the number of slides, photos or videos needed for your project.


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How many 50' Reels of 8mm film can fit onto a 1 hour DVD?

Twenty-Two [22] 50-ft reels will fit onto one DVD without normal compression. We can compress your film so that up to 35 reels will fit onto the DVD (without sound). Let us know and we will fit onto one DVD. Otherwise, you will get 24 50-ft reels per DVD or approximately 1 1/2 hours of film transfer to DVD.

Here is a table showing how many feet are in each reel and how long they are.
8mm Film (15 fps - 80 frames per foot)
50 ft reel (3 inches) = 4:26 minutes
100 ft reel (4 inches) = 8:53 minutes
200 ft reel (5 inches) = 17:46 minutes
300 ft reel (6 inches) = 26:40 minutes
400 ft reel (7 inches) = 35:33 minutes


Super 8mm Film (18 fps - 72 frames per foot)
50 ft reel (3 inches) = 3:20 minutes
100 ft reel (4 inches) = 6:40 minutes
200 ft reel (5 inches) = 13:20 minutes
300 ft reel (6 inches) = 20:00 minutes
400 ft reel (7 inches) = 26:40 minutes


16 mm (24 fps - 40 frames per foot)
50 ft reel (3 inches) = 1:23 minutes
100 ft reel (4 inches) = 2:46 minutes
200 ft reel (5 inches) = 5:33 minutes
300 ft reel (6 inches) = 8:20 minutes
400 ft reel (7 inches) = 11:06 minutes
500 ft reel (7 inches) = 13:53 minutes
600 ft reel (7 inches) = 16:40 minutes
700 ft reel (7 inches) = 19:26 minutes
800 ft reel (7 inches) = 22:13 minutes
900 ft reel (7 inches) = 25:00 minutes
1000 ft reel (7 inches) = 27:46 minutes
1100 ft reel (7 inches) = 30:33 minutes




A DVD will hold about 1.5 hours of 8mm film (without music).

Here is an automatic film calculator from kodak:
Film Calculator


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What are some things that I will see on my old 8mm film?

No doubt you will be very pleased with your transfer, but if there are any scenes that puzzle you, this FAQ will help you. It describes many of the common problems.

Effects and Causes
RED OR YELLOW STREAKS along edges, sometimes with clear sections.
Cause: Filmwas light-struck when loading or unloading camera.

VERY DARK PICTURES
Cause: Underexposure - lens opening should have been larger. If pictures were indoors, age, type or voltage rating of lamps may have been the cause.

LIGHT PICTURES with washed-out appearance lacking detail in highlights.
Cause: Overexposure - lens opening was too large.

BLACK LENGTHS OF FILM with little or no image.
Cause: Film was not exposed or seriously underexposed. Camera controls may have been improperly set or lens covered.

EXESSIVE BLUENESS
Cause: Type A film used in daylight without the required filter. Daylight film exposed in open shade or on cloudy overcast days may give bluish results.

EXCESSIVE REDNESS
Cause: If daylight pictures, film was exposed early or late in day. If indoors, daylight film was used with flood lamp illumination.


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How should my 8mm film be stored?

DO NOT THROW AWAY YOUR FILM. The original film is the best way to preserve your projects. DVD's could fail. VHS tapes WILL degrade. Always keep the original copies so you can preserve them with future technology. Getting a backup on MiniDV or Hard Drive will prevent you from paying to transfer the film again. The DVD's are compressed and are not the original quality. The DVD's are a viewing medium, not archive.

Processed color film should be stored where it is dark, dry, and cool. Keep stored film away from radiators, steam pipes or other places where it may be subjected to high temperatures.

Do not store in ziploc bags because the film needs oxygen to prolong its life. We will return your film in ziploc bags to protect them during shipping. You should remove these bags when you receive them so that the air circulates around the film.


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Sales Tax on Internet Orders

We are required by law to collect sales tax on all orders being shipped to locations within Michigan. Sales tax is calculated on the merchandise and handling charge total. We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.

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Cookies

Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site. We currently use cookies in our online shopping cart to keep track of a shopper's progress through our commerce server. Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your basket, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service (i.e. if you leave our site while shopping and come back within 7 days, your basket will still be there). If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.

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Discounts

If you have a discount code, you can enter it in the shopping cart area in the Promotion Code box.

You will see your discount in the shopping cart and check-out page confirming the special offer.


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Payment Methods

We accept payment using PayPal, cash, check or money order.
If paying by check, there is up to a 10 day delay for the check to clear.


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What is DV?

DV Format & Compression

The following material is provided courtesy of R/com MediaSchool and author David Barrett.

DV25
The most common form of digital video is referred to as DV25. If you have a Sony, JVC, Panasonic, Canon or other camera that has the DV or DVcam logo on it, you’re working with DV25 (also including MiniDV, DVCAM, and DVCPro).
There are two methods for recording a DV25 signal – onto tape or onto a disc – either a hard disc or in some new cameras, directly to DVD. It’s a new and exciting prospect to know that a video file can be created and saved directly to a hard drive.

DV25 refers to a compression algorithm (often called a CODEC). Various manufacturers have made slight adjustments to the method of recording and storing the DV25 data (hence the variations in names as noted above), but overall, the format is the same. By the way, if anyone ever says to you, “I’m using uncompressed DV,” you have permission to laugh. All DV files are compressed. We’ll cover more on compression in a bit. In fairness, if someone does refer to “uncompressed DV,” they’re probably trying to say that no additional compression

DV25 Specifications
Compression Ratio: DV is compressed at a ratio of 5:1 Unlike certain other formats, DV compression is fixed (you can’t scale the rate of compression).
Data Rate: 25 Mbps Now, you know why we call it DV25. The great thing about using DV25 on a computer is that you can predict how much hard drive storage you’ll need. Note the following (approximate) examples:
1 Second = 3.5 MB
1 Minute = 215 MB
4 Minutes, 40 Seconds = 1 GB
1 Hour = 13.2 GB

DCT Compression: DV25 uses a form of compression called Intraframe Discrete Cosine Transform (DCT). It is fairly similar to MPEG compression but is made up entirely of I-frames. In addition, each frame stands along – there is no reliance on other frames for color or other data. As a result, DCT compression is ideal for nonlinear editing.

Color Sampling: Color Sampling could take up an entire chapter in a book on video. We’ll spare you the technical blah-blah and just let you know that DV uses a color sample rate of 4:1:1 This number is a ratio of luminance sampling vs. color sampling. The initial number – 4 – refers to the baseline for sampling. In this case, all digital formats sample luminance at 13.5Mhz. If you see a format with color sampling rates of 4:4:4, you’ll know that there is nothing missing from the color compared to the luminance. 4:2:2 sampling is used by many “professional” formats and in the analog world that would include Betacam SP. 4:2:2 color sampling in the digital video world typically is used for DV50 formats (hence the 50 in the name). We’ll cover more on this in a moment.

DV25 vs. DV50 and other video formats
I realize some of you may be starting to nod off, but the functions and relationships of video formats is critical information for a motion graphics designer. DV25 will be thrown at you in an ongoing manner, but if you don’t know its strengths and weaknesses, especially when compared to other formats, you could be complicating your project results – so a little background can go a long way.

Standard definition digital video signals are typically 4:2:2 YUV component resolution. This includes DigiBeta, D9, and DV50 formats. The chrominance (color) components and Chroma resolution are one-half of the luminance resolution. This reduction in information allows the data to be smaller –the average human eye is far more aware of luminance than chrominance.
DV25 further reduces the chrominance components and Chroma resolution to one-quarter the luminance resolution. In most applications, the human eye does not notice this reduction – and in fact, most images contain relatively low saturation colors, so DV25 is capable of producing remarkable images – in some cases, better than professional analog formats of old.

DV25 was more difficult to work with when creating composited layers – as you do in Photoshop and After Effects, due to the lower spatial color resolution. The result can be aliased images – they look like stair-steps on diagonal lines. After Final Cut Pro, Adobe Premiere, and After Effects and other applications now have filters and other tools to help overcome this problem – but you need to know the structure of the data, or you won’t know how to solve the problem. In this case, you can achieve a quality matte edge by slightly blurring the RGB channel that is related to the key channel (such as green or blue). It’s also very important that you apply the proper amount of light to your subject – and if you’re using a green or blue screen, make sure you create enough separation and use a reverse key or backlight. Blue or green “oversplash” on clothing or hair can ruin all attempts at creating an appropriate matte, especially on 4:1:1 signals.

If you have the opportunity to work with DV50 footage, you will have more flexibility than you will with DV25. You’ll also be dealing with higher bandwidth video, which means you’ll need a bigger pipe to transfer video data and most probably, a third-party video card to process and manage the data. There is a wide range of third-party solutions for both Mac and PC available. Whenever possible, use the component connections (SDI) to connect DV50 edit or player decks to your workstation.

Without doubt, DV50 images have more data to work with – and as such, typically retain more of it. In fact, most DV50 recorders utilize two DV25 codecs to compress and decompress DV50 material. The variations of formats within the DV50 range are also extensive and we won’t deal with that here, except to say that you can work with either YUV or RGB native, lossless or uncompressed video and 10, 12, or 16-bit processing power. No matter the solution, it will offer higher DV25.

At the same time, DV25 offers a better image than many professional analog formats (some of them still in use today). The key is to have a quality camera, a good shooter, strong high-quality connections and a good DV codec in place. There are many general distribution motion pictures that include sequences, scenes or even the entire film that was shot using DV25. Welcome

Compression
This is also important when it comes to dealing with video. We’ve already mentioned a few codecs, but let’s briefly go over some compression issues that may come into play as you work on various DV projects.

There are many specific types of compression, but two general processes. The first type is typically called intraframe compression. When manipulating video using intraframe compression, each individual frame of video is treated separately. As an example, Motion JPG (M-JPG) video uses intraframe compression – typically in the range of 8:1 to 40:1. The 8:1 video will look pretty good. The 40:1 video is really just to give you an idea of the image when working with a nonlinear editing system.

Interframe compression is unlike intraframe compression in that it refers to changes in the video data and only carries forward those changes, allowing for highly increased compression. Various forms of MPEG video use interframe compression. It is possible to get signals with 200:1 compression rates and a decent picture.

Codecs
Early codecs were used for very specific purposes. There was a codec for use in offline nonlinear editing, a different one for use in online nonlinear editing – plus codecs for CD-ROM, distribution, broadcast and so on. Of these, the M-JPG codec may have been the most versatile as it could be cranked up or reduced, depending on the application. This was very convenient in early third-party video cards used in both Macs and PCs and it was how many early generation digital video productions were created.

As I mentioned a few moments ago, DV25 is not scalable (and DV100, DV50, DV25 are not really scalable video as much as different formats). Certain nonlinear applications such as Final Cut Pro can render low-resolution proxy files from source material – but this is essentially a workaround (although a very acceptable

YUV vs. RGB
This is a critical part of preparing for professional work using DV nonlinear editing solutions. When using any number of image management applications (Photoshop, After Effects, etc.), you have the choice of selecting either YUV or RGB workspace. Understanding the how and why is important, because translating from one format to the other will absolutely degrade the overall quality of the original material.

YUV is the format video professionals are used to working with. RGB is the format computer designers are used to working with. If you’re going to stay within the computer environment, you can get away with RGB. If you’re going to output to tape, you’ll need to use YUV. Some very expensive systems for editing or compositing video are RGB native, but convert the signal to YUV on export – the cost of the conversion gear keeps the reduction in quality to an acceptable (read that as negligible) level.

Uncompressed vs. Lossless vs. Compressed
Again, you could write a book about video formats and the technical wizardry that goes on behind the post-production scenes. But for our purposes, let’s look at one more key issue: the number of pixels being pushed around.
Uncompressed video (4:4:4) is a lot of data. A native Mac or PC can’t even dream about moving 2,000 by 2,000 pixels per frame around on the screen. High-end nonlinear editors and compositing workstations have support hardware and software to move the data for the designer or editor. Oh – and by way, uncompressed doesn’t mean flawless. Every company that offers “uncompressed” video management is still using a technology of some sort to move the video data.

Typically, in the personal computer world, you’ll deal with some form of compressed video. Most systems use M-JPG or DV compression, which will range from about 3:1 all the way up to 40:1. There are a few MPEG-2 nonlinear systems that use a ratio of 2:1, but those typically will not be in your line of work – although you will output DV projects to MPEG-2 (for DVD work).



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Do you repair 8mm, Super 8mm or 16 mm film?

Yes we will repair your film when you get it transferred. If it is wound backwards, upside down, splices torn, dirty, or moldy, we can fix it.

Film with sections of badly over- or under-exposed film will also be removed. We attempt to recover as much watchable film as possible. All loose film or the smaller 3 inch reels (6 or more) will be collected and wound up onto larger reels where practical (onto 7 inch film reels) and be stored in their own cases which we will supply at no charge.


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Do you repair VHS tapes or Mini DV tapes?

We do not have the materials or skills to repair VHS or MiniDV tapes at this time. However, we are researching the opportunity.

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Do you offer coupons?

Just add your coupon code while in the shopping cart section and you will see your savings instantly!

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My slides are in carousels, slide trays and just plain loose in baggies and boxes. How do you take my slides if I were to send them to you?

If your slides are already organized by date or by subject, ship or drop them off the way they are along with a short note letting us know what you want done. Mark your slide carriers and baggies with information that will tell us the order and sequence you would like to see. Make notes on particular slides to watch out for or to pay special attention. If a large number of carousels are shipped to us, extra return shipping charges may apply. The important thing is that if you want them in a particular order, please communicate your preference. We will transfer everything in a random order if it is not specified.

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My box says 25 ft for my 8mm film. Is it 25 ft or 50 ft?

If your film reels say 25 ft on the box, this is the reason.
Your small reels are typically 50 ft in length. [We charge per 50 ft, even if it is less than 50 ft.]

When you bought the film, it would be in 25 ft rolls for 8mm Double Roll Cameras as shown below.

This is what it says on the back of the box:

Eastman Kodak Company provides 25 feet of double 8mm film on this roll which is intended to yield 50 feet of 8mm movies. The additional 4 feet of film at each end which serves as leader and trailer for light protection and cameral loading, is not warranted for picture taking purposes.



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What is the difference between single 8 and Super 8mm?

Fuji and Kodak came out with two different Super 8mm films for their respective cameras. Both can be run in an Super 8mm projector, but could not be used in each other's cameras.

Read more here:
Link to video


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How can I tell the difference between the base and emulsion on my films?

Please view the video at this LINK.

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How do I determine optical or magnetic sound tracks?



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